Frequently Asked Questions
Welcome to our FAQ page! Below you’ll find answers to common questions about our services, digital products, and policies. Don’t see your question? Contact us here — we’re happy to help.
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We offer brand identity design, custom templates, marketing, graphic design, professional development, personal branding, and consultation insights for business owners, entrepreneurs, and creatives.
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Visit our Contact Us and fill out the inquiry form or book a consultation directly through our calendar via our booking site.
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Turnaround time varies depending on the project scope. Typically, design products take 2-4 weeks, and access to digital products are delivered instantly upon purchase via email.
Need a quicker turnaround? We offer quicker turnarounds for an additional fee.
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Each product includes listed features—such as editable templates, guides, or trackers—on the product page. Please review before purchasing.
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You'll receive an email with a download link immediately after checkout. If it doesn’t arrive within 30 minutes, check your spam or reach out to us.
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Yes! Our products are designed to be easy to use—even if you’re new to budgeting, business, or design.
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We accept major credit/debit cards and secure online payments via our checkout platform.
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After purchase, you’ll receive instructions via email on how to access all files purchased.
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All sales are final. Due to the digital and custom nature of our products and services, we do not offer refunds or exchanges. Please read descriptions carefully before purchasing.
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If you’re having trouble accessing or downloading your file, email us at support@heavenlycreativestudios.com, and we’ll assist you promptly.
Allow 48 hours for a response, excluding holidays and weekends.
Refunds & Returns
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Yes, we love working on custom branding and financial tracking solutions. Reach out to collab@heavenlycreativestudios.com or fill out our client intake form.
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We’re open to aligned collaborations!
Let’s connect via email or social media to explore.